The last couple of months have seen the SKYCIG Customer Support team change and grow significantly. With the opening of our new Customer Support centre and new Support Representatives to add to our team we are proud to be adding new and improved resources to benefit our customers as after all Customer Care is top priority!
Currently our team offers online support to all our customers with a goal of answering every query within 24 hours. We always want to help in any way we can and we strive to be able to help in a matter of hours rather than days. In order to better serve your Support needs we have now fully integrated our Support systems with your SKYCIG account. Now you can look over any queries you’ve made, make a new one or just say hello all by signing in at www.skycig.co.uk/support.
Our focus is always to shape our services according to what our customers want.
Recently several customers had indicated that they would like to be able to receive Support from us via telephone. Well you asked and we answered! We currently offer a Call Back service between 9am-5pm Monday to Friday. This means that all you need to do is send us a message with your phone number and an appropriate time to call and we’ll drop you a line.
The benefit of the Call Back Service means that you’re not waiting around on hold or racking up that phone bill. You’re free to get on with the rest of your day and then we’ll give you a call at a time that’s good for you to answer any questions you have and see how we can help.
But that’s not all! We want to make our Support Services as accessible as possible so that you always know that we’re there to lend a hand. We are currently working hard to set up a fully functioning SKYCIG phone line. Training and Technical set up is currently underway to get the service up and running as soon as possible. We hope to offer a Support line as well as giving customers the opportunity to place their orders over the phone if they can’t get to their computer. We’re hoping that the introduction of the line will provide extra benefits to all of you, providing our customers with the comfort of knowing that you can talk to us anytime you need to.
So what’s next for SKYCIG Support: Live Web Chat Support? A Mobile App? You tell us! We’re always looking for suggestion for how we can improve our services so if you have an idea that you think would improve you SKYCIG experience, let us know!