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Getting Started Must Reads

SKYCIG Frequently Asked Questions

Ordering

Who can buy SKYCIG products?

You must be 18 years or older and live in the United Kingdom or Europe to purchase SKYCIG. You must also have a valid Visa or MasterCard Credit Card, we do not accept debit cards
How can I place my first order?

All orders must be made online. We always recommend this as it is secure, fast, and makes future orders simple. If you are looking to get a kit, you can visit this page: http://www.skycig.co.uk/sky-cig-kit, and click "Add to Cart".

Then on the next page click "Checkout". After you put in your shipping information it will take you to a payment page. There you just need a Visa or Master Card credit card to finalize your order. After the order is placed, your package will be shipped out via Royal Mail.
How can I place new orders (I have purchased previously)?

If you are a returning customer, your online ordering is a couple of steps easier. When you first purchased, you will have received an account details email with your login information. We store your billing and shipping address in our system. When you login, just select your products and checkout.

You will only need to provide your payment information. If you do not remember your username or password, you can use the "forgot login" link to obtain this. You can also email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we can manually reset this for you.

Shipping

How can I get free shipping?

Shipping is always free on orders over 45GBP in the UK. Any order under that amount will incur a normal shipping fee and will still be shipped Royal Mail.
How long does shipping take?

We maintain a standard of processing and fulfilling orders 1-2 business day after your order occurred. In some scenarios of peak demand there may be delays with this, and if so we will notify you with a highlighted disclaimer before you place your online order.

All shipping is done through Royal Mail where delivery time is typically 5 days from pickup to delivery (this is subject to Royal Mail operations). When you order has been shipped, you will receive a email confirmation with a tracking number (as long as your order is over £20) for you to trace the progress. Please note, if you order on Friday, your shipment will not go out until at least Monday.
Where does SKYCIG ship?

SKYCIG ships to anywhere in the United Kingdom, Ireland, and continental Europe. Special orders to other countries can be arranged by contacting our customer service at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Product Information

How does SKYCIG work?

Simply by starting to inhale on the SKYCIG device, airflow is detected by a sensor that activates a heating element and vapourises a nicotine solution stored in the mouthpiece. The vapouriser then releases simulated "smoke". The SKYCIG battery, vapouriser and flavour cartridges all work together to produce vapour when you inhale.
How do I know when a battery needs recharging?

Your SKYCIG battery will blink several times when it needs to be recharged. Please note your battery will also blink 5 times when it is being overused. If this occurs, slow down your smoking intervals.
How long does it take to fully charge a battery?

On average a fully discharged battery will take 1 hour to fully recharge. You can recharge your batteries via the SKYCIG pack or USB charger included in your starter kit.
How long should a battery last between charges?

A fully charged battery should last approximately 1 hour. Please see information above regarding charging your batteries.
Does SKYCIG produce actual smoke?

SKYCIG actually produce an odourless and harmless water vapour, that looks and feels like smoke but disappears in several seconds.
Where can I smoke SKYCIG?

SKYCIG is not a traditional cigarette and does not burn tobacco so it can be smoked in areas where normal smoking bans are in place like bars, restaurants, planes and offices. SKYCIG produces water vapour that is odorless and disappears in several seconds. You should check with each location if in doubt.
Is SKYCIG healthier than traditional Cigarettes?

SKYCIG do not contain the over 10,000 chemicals, tar and ash associated with traditional tobacco cigarettes. They simply provide the user with a small dose of nicotine in the form of water vapour.
What are the effects of nicotine in SKYCIGs?

The effects of nicotine are stimulation, a feeling of relaxation, calmness, and alertness. These effects can last from minutes to hours, and nicotine is considered habit forming and addictive. The carcinogenic properties of nicotine in a standalone form, separated from tobacco smoke, have not been evaluated by the International Agency for Research on Cancer/IARC.
How do I store the full SKYCIG?

You always want to put the cig in the pack with the battery facing down, and the mouthpiece pointing up. This keeps the liquid over the vapouriser, and not running towards the mouthpiece.
What is the difference in cartridges and Cartomizers??

Thank you for your enquiry and we are happy to help! SKYCIG's brand new cartomizers are as close to a cigarette as you can get. The new one piece design combines both a fresh cartridge and new vapouriser in each refill. With this improved design you can expect our cartomizers to last 3x as long as our original refills, up to 250 puffs. There is no foil seal to engage, and no need to ever replace your vapourisers again. The new cartomizer cartridges are completely compatible with your current SKYCIG batteries and fit into your pack the same as original cartridges. The main difference you will notice is that they last significantly longer than our original refills and there is no longer a need to use a separate vapouriser. Although they cost more per cartridge, they are actually slightly cheaper "per puff" than our originals.

For detailed information including a comparison chart, please see the following page: http://www.skycig.co.uk/sky-cig-refills
What are SKYCIG disposables??

SKYCIG disposables are perfect for "quick fixes" on the go. They are larger in length and diameter than our standard SKYCIG but can last over 300 puffs! Once they run out, you simply dispose of them. No need to recharge or apply a new cartridge. The disposable does not need to be used all in one sitting, it can be used over the course of a couple weeks.

Refills

How long does each refill last?

Each SKYCIG Cartomizer refill is the equivalent to 20-40 tobacco cigarettes. Each should last you over 200 puffs, depending on the smoking habits of the user. Based on our customer feedback, one SKYCIG original cartridge refill (requiring separate vapouriser) is equal to approximately 5 traditional cigarettes. Depending on how heavy a smoker you are this number vary.
What are the ingredients in the e-liquid?

The SKYCIG cartridges contain nicotine, propylene glycol, flavouring, and other safe flavouring ingredients exclusive to SKYCIG. These cartridges come in various flavours and nicotine contents to satisfy the needs of a variety of users. Propylene glycol is a water based ingredient found in many health products and medicines. None of the ingredients in the cartridges have been found to be toxic to humans.
What is the nicotine level of the refills?

We sell cartridge refills in 3 difference strengths. This allows you to enjoy a nicotine level that fits your smoking habits. The strongest strength is a 16mg BOLD, followed by a 12mg Regular, and lastly a 6mg Light. All kits come with 12mg Regular refills. The 12mg cartridge, averaged out over the duration of its use is most equivalent to what you would intake in a normal cigarette
What flavours are available in refills

Tobacco, Marlboro, Cherry, Menthol, and Vanilla

Trouble Shooting - View Chart

Why is the tip of my battery blinking red?
This can happen for a few reasons.
- 1.) the battery needs to be recharged, or
- 2.) you are smoking the cig too rapidly. This is a caution measure that is activated if you take more than 6 puffs within 1 minute.
- 3.) You are carrying the cig loosely in an open air environment. SKYCIG is designed to be touch sensitive in order to increase ease of inhaling. However if you are in a windy environment the cig may activate on its own.
To avoid this, always carry SKYCIG in its carry case instead of by itself in your hand, behind your ear, or in your pocket.
The cartridge seems to be leaking when I inhale…

This is due to excessive inhaling from the mouth piece. If you are taking your first smoke in a given session, try to do 2-3 short puffs prior to taking a full drag. This will prime the the cartridge and battery and will also make it easier to inhale.

Also, make sure you store the full cigarette with the mouth piece up towards the ceiling and the battery pointed down, this keeps the liquid from running towards the mouthpiece. The same holds true for smoking SKYCIG. Keep the battery lower than the level of the mouthpiece. If you smoke with the battery point upward, it can cause some liquid to run.
I cannot find the vapouriser, where is it?

When you receive the kit, 1 vapouriser will be screwed into a battery, and the other will be in an adjacent slot of the pack. Both vapourisers are covered in an empty cartridge. Sometimes it may appear that the vapourisers are not there, but in reality they are just covered by the cartridge case.

You may also unscrew the cartridge from the battery and it may not be apparent that the vapouriser is there. You simply need to pull the empty cartridge off the atomizer by holding the gold base.
I can't get the battery out of the pack…

This is because the battery is screwed into the in pack charger. To remove, just twist to the left.
The battery is getting really hot…

This is due to over activity of the battery. This can be caused by smoking (puffing) too frequently during a given time period. It can also be caused by carrying SKYCIG in a loose or windy environment. SKYCIG is designed to be touch sensitive in order to increase ease of inhaling.

However if you are in a windy environment the cig may activate on its own. To avoid this, always carry the SKYCIG in its protective carry case instead of by itself in your hand, ear, or pocket.
I'm inhaling really hard, and getting no smoke

When your SKYCIG kit arrives, the vapouriser will be covered in a empty cartridge. You will need to remove this and replace it with the flavour cartridge of your choice. First make sure that your battery is fully charged. When you add a new cartridge, twist the cartridge 1/3 rotation in order to open up the airflow more, this should make it easier to "pull".

If you are taking your first smoke in a given session, try to do 2-3 short puffs prior to taking a full drag. This will prime the vapouriser and also make it easier to inhale. Also, make sure not to "over tighten" the battery/vapouriser connection.
I am inhaling really hard, but getting just a little smoke…

Contact Us

To inquire about SKYCIG products and services found on our website we encourage you to contact us.
Before you Contact Us - Please see the most common questions/answers.

Customer Trouble Shooting

Ordering & Shipping

How can I place an order?

"All orders must be made online. We always recommend this as it is secure, fast, and makes future orders simple. If you are looking to get a kit, you can visit this page: http://www.skycig.co.uk/sky-cig-kit, and click "Add to Cart".

Then on the next page click "Checkout". After you put in your shipping information it will take you to a payment page. There you just need a Visa or Master Card credit card to finalize your order. After the order is placed, Royal Mail will ship typically in 3 business days."
How can I track my order, and how long does it take?

Customer Service This e-mail address is being protected from spambots. You need JavaScript enabled to view it	General Information This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Wholesale Enquiry Here

We look forward to hearing from you!

United Kingdom Office
PO Box 13511
Linlithgow
EH49 7YH
United Kingdom

SKYCIG Order and Cancellation Policy

The SKYCIG simple order process allows us to pack and despatch your product typically within 48 hours. After placing your SKYCIG order an email confirmation is sent to you. You can then review the status of your order at any time within your SKYCIG account under the "My Account" link in the navigation bar at the top of the page. SKYCIG products are conveniently despatched via Royal Mail. Please allow 2-5 business days for your order to arrive.

Cancellations and Address Changes: If you place an order on SKYCig.co.uk and decide you want to cancel or change the address, you must notify us by 10pm on the day you place the order. After that time, your order will already be processed and be sent for shipment. We are not able to offer any refunds for cancelled orders or packages sent to the incorrect address

Money-Back Guarantee

SKYCIG is committed to delivering an excellent value and consistently reliable service.

However, if for any reason you find yourself unsatisfied with your SKYCIG Starter Kit feel free to return your order within 30 days for a refund.

In order to do this:

Connect with our customer service at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
They will provide you with a link to our RMA Form. Place the Return Merchandise Authorisation (RMA) form, with all starter kit items, in a padded envelope
Post the envelope to the address indicated on the Return Merchandise Authorisation (RMA) form. Please allow approximately 1-2 weeks for processing your return. All refunds can only be credited back to the credit card used for the original purchase.

NOTE: It is important that your refund request includes the RMA form and order number, and it must be received within 30 days of the date of the original order and contain all the items from your Starter Kit. If for any reason these requirements are not met, a refund cannot be issued. Refund Terms are as follows:

No Refund can be granted more than 30 days after purchase.
Refunds are only available on a starter kits (1 per customer) and are not available on refills or accessories.
Each starter kit is subject to a £15 processing and restocking fee.
We cannot provide a refund if the product is damage and you did not report this upon receipt.
We may refuse the right to a refund if we have provided you with replacement parts prior to

SKYCIG Limited 30 Day and 1 Year Warranty

With our commitment in to deliver an extraordinary service and high caliber product, we guarantee to the original purchaser that your order is received free from defects in material or workmanship for a period of one year from the original purchase date. This warranty applies to the product in normal use and is subject to all product usage documentation.

Should you need to exchange your SKYCIG page, charging accessory, battery, or vapouriser, follow the instructions below:

Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to report and troubleshoot the issue.
Fill out the Return Merchandise Authorisation (RMA) that our support agents will provide
Place the Return Merchandise Authorisation (RMA) form and the item to be exchanged in a padded envelope.
Mail it to us at the address indicated on the Return Merchandise Authorisation (RMA) form. Please allow 1-2 weeks for processing.

NOTE: All exchange requests MUST be accompanied by an RMA form, be received within the warranty period starting from the date of the original order, and include the item to be exchanged. We reserve the right to refuse any exchange request that does not meet these requirements. Replacement Terms are as follows:

The original purchaser of SKYCIG products including: The USB chargers, the Wall Adaptor, and Charging pack are warranted for a period of 12 months and may be repaired or replaced at our discretion up to a maximum of 1 time.
SKYCIG Batteries, and vapourisers are consumable items, and as such are warranted for 30 days from the purchase date. Thereafter extras may be purchased online as needed or desired.
SKYCIG refill cartridges are consumable items and not under warranty.