Getting Started Must Reads

 

SKYCIG Frequently Asked Questions

    Ordering

  1. Who can buy SKYCIG products?
  2. How can I place my first order?
  3. How can I place new orders (I have purchased previously)?
  4. Shipping

  5. How can I get free shipping?
  6. How long does shipping take?
  7. Where does SKYCIG ship?
  8. Product Information

  9. How does SKYCIG work?
  10. How do I know when a battery needs recharging?
  11. How long does it take to fully charge a battery?
  12. How long should a battery last between charges?
  13. Does SKYCIG produce actual smoke?
  14. Where can I smoke SKYCIG?
  15. Is SKYCIG healthier than traditional Cigarettes?
  16. What are the effects of nicotine in SKYCIGs?
  17. How do I store the full SKYCIG?
  18. What is the difference in cartridges and Cartomizers??
  19. What are SKYCIG disposables??
  20. Refills

  21. How long does each refill last?
  22. What are the ingredients in the e-liquid?
  23. What is the nicotine level of the refills?
  24. What flavours are available in refills
  25. Trouble Shooting - View Chart

  26. Why is the tip of my battery blinking red?
  27. The cartridge seems to be leaking when I inhale…
  28. I cannot find the vapouriser, where is it?
  29. I can't get the battery out of the pack…
  30. The battery is getting really hot…
  31. I'm inhaling really hard, and getting no smoke
  32. I am inhaling really hard, but getting just a little smoke…
  33. Company Information

  34. What is SKYCIG all about?
  35. What makes our product better?

Contact Us

To inquire about SKYCIG products and services found on our website we encourage you to contact us.
Before you Contact Us - Please see the most common questions/answers.

Customer Trouble Shooting

  1. How can I get more vapour, and more consistently to start?
  2. How do I charge my batteries, and get more life from them?

 

Ordering & Shipping

  1. How can I place an order?

    "All orders must be made online. We always recommend this as it is secure, fast, and makes future orders simple. If you are looking to get a kit, you can visit this page: http://www.skycig.co.uk/sky-cig-kit, and click "Add to Cart".

    Then on the next page click "Checkout". After you put in your shipping information it will take you to a payment page. There you just need a Visa or Master Card credit card to finalize your order. After the order is placed, Royal Mail will ship typically in 3 business days."

  2. How can I track my order, and how long does it take?

 

Customer Service
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General Information
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Affiliates & Resellers
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Press & Media
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Wholesale
Enquiry Here
 


We look forward to hearing from you!

Contact Us
United Kingdom Office
PO Box 13511
Linlithgow
EH49 7YH
United Kingdom

SKYCIG Order and Cancellation Policy

SKYCIG Order Info

The SKYCIG simple order process allows us to pack and despatch your product typically within 48 hours. After placing your SKYCIG order an email confirmation is sent to you. You can then review the status of your order at any time within your SKYCIG account under the "My Account" link in the navigation bar at the top of the page. SKYCIG products are conveniently despatched via Royal Mail. Please allow 2-5 business days for your order to arrive.

Cancellations and Address Changes: If you place an order on SKYCig.co.uk and decide you want to cancel or change the address, you must notify us by 10pm on the day you place the order. After that time, your order will already be processed and be sent for shipment. We are not able to offer any refunds for cancelled orders or packages sent to the incorrect address

Money-Back Guarantee

Money-Back Guarantee

SKYCIG is committed to delivering an excellent value and consistently reliable service.

However, if for any reason you find yourself unsatisfied with your SKYCIG Starter Kit feel free to return your order within 30 days for a refund.

In order to do this:

  • Connect with our customer service at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • They will provide you with a link to our RMA Form. Place the Return Merchandise Authorisation (RMA) form, with all starter kit items, in a padded envelope
  • Post the envelope to the address indicated on the Return Merchandise Authorisation (RMA) form. Please allow approximately 1-2 weeks for processing your return. All refunds can only be credited back to the credit card used for the original purchase.

NOTE: It is important that your refund request includes the RMA form and order number, and it must be received within 30 days of the date of the original order and contain all the items from your Starter Kit. If for any reason these requirements are not met, a refund cannot be issued. Refund Terms are as follows:

  • No Refund can be granted more than 30 days after purchase.
  • Refunds are only available on a starter kits (1 per customer) and are not available on refills or accessories.
  • Each starter kit is subject to a £15 processing and restocking fee.
  • We cannot provide a refund if the product is damage and you did not report this upon receipt.
  • We may refuse the right to a refund if we have provided you with replacement parts prior to

SKYCIG Limited 30 Day and 1 Year Warranty

SKYCIG One-Year (12 months) Warranty

With our commitment in to deliver an extraordinary service and high caliber product, we guarantee to the original purchaser that your order is received free from defects in material or workmanship for a period of one year from the original purchase date. This warranty applies to the product in normal use and is subject to all product usage documentation.

Should you need to exchange your SKYCIG page, charging accessory, battery, or vapouriser, follow the instructions below:

  • Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to report and troubleshoot the issue.
  • Fill out the Return Merchandise Authorisation (RMA) that our support agents will provide
  • Place the Return Merchandise Authorisation (RMA) form and the item to be exchanged in a padded envelope.
  • Mail it to us at the address indicated on the Return Merchandise Authorisation (RMA) form. Please allow 1-2 weeks for processing.

NOTE: All exchange requests MUST be accompanied by an RMA form, be received within the warranty period starting from the date of the original order, and include the item to be exchanged. We reserve the right to refuse any exchange request that does not meet these requirements. Replacement Terms are as follows:

  • The original purchaser of SKYCIG products including: The USB chargers, the Wall Adaptor, and Charging pack are warranted for a period of 12 months and may be repaired or replaced at our discretion up to a maximum of 1 time.
  • SKYCIG Batteries, and vapourisers are consumable items, and as such are warranted for 30 days from the purchase date. Thereafter extras may be purchased online as needed or desired.
  • SKYCIG refill cartridges are consumable items and not under warranty.
 

Happy Customers

Testimonial CHRIS CHAO

I have been smoking for over 30 years and have been trying to give up for many years but never had enough will power just to give up. Patches and tablets... See More

Testimonial Joerg Kleine

I have been smoking for 24 years. A friend showed me his SKYcig and i ordered a starter Kit! It arrived on the 9th of Jan and since then i have not touched... See More

Battery Charging

Proper Battery Charging
Proper Battery Charging

Getting More Vapour

Getting More Vapour
Getting More Vapour

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