SKYCIG Privacy Policy

Effective: 25/01/2013

We at Cygnet UK Trading Limited (“SKYCIG”, “we”, “us”, “our”) understand that your privacy is extremely important and we would like to thank you in advance for your trust. Your personal information (hereafter referred to as “information”) is important to us as well. Our Privacy Policy covers information collection and use on our website www.skycig.co.uk products and services.

Cygnet UK Trading Limited has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at privacy@skycig.co.uk. If you are not satisfied with our response you can contact TRUSTe here. The TRUSTe certification only covers information collected on www.skycig.co.uk.

Information We Collect

The information we gather from you (such as your name and email address) helps us with the handling of your orders, delivering of products, payment processing, communicating information to you about the status of your order, products, services, occasional newsletters, promotional material and website updates. Your information helps us to improve our services to you, to prevent fraud or website abuse and enables third parties to follow through with logistics on our behalf. When you create a SKYCIG account or submit any information via telephone, correspondence, E-mail or fax all information that is received is securely stored. This includes basic information and personal details such as complete name, address, phone number or fax number and your email address. When you purchase a product from us, we will need to collect additional information such as credit card number and expiration date. We only use this information to process your payments.

If you sign up for our affiliate program we require you to provide us with certain information (such as your name, email address, address, Tax ID, SSN, VAT, and phone number). We also require you to provide us with your Paypal account information if this is the way you choose to be paid. We use this information to create your affiliate account and to fund your account.

In some instances, for example if you choose to have items shipped to another person we will collect their name, phone number, email address and mailing address. We will use this information only to send the items that you have selected to have shipped to the selected individuals. This information will be stored within the address section of your SKYCIG account so that you may select it again for use in future orders. This information will also be stored within our order records so that we may have access to it should you have any problems with your order, such as non-receipt of goods.

Social Media (Features) and Widgets

Our Web site includes Social Media features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social Media features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

Public Forums

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

Customer Testimonials

We post customer testimonials on our web site which may contain personally identifiable information and a photo. We do obtain the customer's consent expressly via the tick box on the webform used to submit the testimonial prior to posting the testimonial, photo and customer name on the SKYCIG website.

Cookies

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to make it easier to navigate our website, to help protect your information and to collect information required to make it easier for us to understand what products interest our community. The help menu on the menu bar of most browsers will inform you about how to prevent your browser from accepting new cookies, to notify you when you receive a new cookie and how to disable cookies. We do not link the information we store in cookies to any information you submit while on our site.

The use of cookies by third parties is not covered by our privacy policy. We do not have access or control over these cookies.

Clear Gifs (Web Beacons/Web Bugs)

We employ or our third party tracking utility partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the full stop at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ information.

Does SKYCIG Share the Information It Receives?

Your information is extremely important to us and our business is not about selling or sharing your information or giving it away to third parties, without your prior written approval. The information we collect from our members is intended to improve customer service. Third Party Service Providers such as companies and individuals who to help fulfil orders, send emails out on our behalf, deliver products, perform data analysis, offer guidance to our marketing department, provide customer service, fulfil shipping requests, and process credit card payments are solely performing functions on our behalf. They must have access to the information required to perform and complete their duties and functions. These companies are authorised to use your information only as necessary to provide these services to us.

By making a purchase and sharing your email address you will be entered on to our customer mailing list to receive product alerts, promotional material as well as our newsletter (unless otherwise indicated). We promise to always make these emails as interesting and relevant to you as we can but if you do not wish to receive promotional material or our newsletter you may ask to be removed from our mailing list at any time by following the unsubscribe link located at the bottom of each communication. Alternatively you can email us at privacy@skycig.co.uk and request to be removed from our lists or access your email preferences via the account area and choose what, if anything, you would like to receive.

With your consent you will receive notice if and when information about you might be sent to third parties and you will have the opportunity to agree or refuse to agree to the sharing of your information at that time.

We may disclose your information as required by law, such as to comply with a witness summons, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or prominent notice on our website of any change in ownership or uses of your information, as well as any choices you may have regarding your information.

How Secure is the Information You Hold About Me?

Our work is to ensure the protection of your information while it's being transmitted and to continue to provide a secure website and database. We maintain procedural safeguards to protect your information that is collected, stored and disclosed. It is extremely important for you to protect your user login and password from unauthorised access on the computer you use to access your SKYCIG account. Make sure to completely sign off your account when using a shared computer. SKYCIG cannot be held liable for any types of tampering, database errors or fraud.

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

When you enter sensitive information (such as credit card number) on our order forms or Tax ID, SSN, VAT or your paypal account information on our affiliate sign up forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

Are Children Allowed to Use SKYCIG?

Absolutely not! SKYCIG has a strict policy of selling its products to adults aged 18 years and older. If SKYCIG believes there is information in our hands from a person under the age of 18 years that has breached our policy, all the account information relating to this person will be deleted immediately.

Access to Your Information

If your information changes, or if you no longer desire our service, you may correct, amend, delete inaccuracies, or update it by making the change within your account on our Web site or by emailing us at privacy@skycig.co.uk. We will respond to your access request within 30 days.

To request removal of your information from our blog, community forum, or customer testimonials contact us at privacy@skycig.co.uk. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to do so and why.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at the email address listed above. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Links to Other Sites

This website contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy policies of each and every website that collects information.

This privacy policy applies only to information collected by this website.

Privacy Policy Notices and Revisions

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

SKYCIG
PO Box 24043
Edinburgh, UK
EH3 1ED

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